Frequently Asked Questions

How do I place an order?

You can place an order through our website, by phone or by email. 

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What areas do you serve?

We serve Pitt County and surrounding areas. 

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How far in advance should I book my rentals?

We recommend booking as far in advance as possible. However, we need at least 2 weeks in advance to ensure availability. For bookings less than 2 weeks away, please give us a call. 

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Do you require a deposit?

We do not require deposits, but we do ask for a 25% non-refundable retainer fee payable at the time of placing your order. 

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Do you offer delivery, setup, and teardown services?

Yes, we offer delivery, setup, and teardown services - additional fees may apply. Delivery fees are based on the location and size of the order. 

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What is your delivery area?

We will deliver to wherever our clients need us to. Additional charges may apply for locations outside our standard delivery area. 

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What time will you delivery and pick up the rentals?

Delivery and pickup times will be coordinated with you prior to the event. We strive to accommodate your schedule as much as possible. 

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What is your cancellation policy?

Our 25% retainer is non-refundable. However, if your event is paid in full and cancelled at least 2 weeks in advance, you will receive a refund. Cancellations made less than 2 weeks before the event may incur a fee. ​

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How long can I keep the rental items?

Our standard rental period is 1 day. Additional charges may apply for extended rental periods. 

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What happens if an item is damaged or missing?

We offer an optional damage waiver for 12.5% of your rental order. This waiver covers accidental damage to the rental items and is non-refundable, providing you with peace of mind during your event. 

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Can you recommend other vendors?

Yes, we have a network of trusted vendors for catering, photography, entertainment, and more. We would be happy to provide recommendations.