Privacy Policy

Privacy Policy for TP Event Rental Services

Effective Date: February 19th, 2025

At TP Event Rental Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we collect it, why we need it, how we use it, and your rights regarding your information.

1. Information We Collect

We may collect the following types of personal information from our customers:

• Contact Information: Name, phone number, email address, and mailing address.

• Payment Information: Credit card details, billing address, and transaction history.

• Event Details: Date, time, and location of rental events.

• Communication Preferences: SMS and email opt-in status.

2. How We Collect Information

We collect personal information in the following ways:

• When you provide it through a form on our website.

• Via email, phone, or SMS communication.

• At the point of sale in person or through online transactions.

• As part of our service contract and rental agreements.

3. Why We Collect Your Information and How We Use It

We collect personal information for the following purposes:

• To provide booking confirmations 

• To provide service updates

4. Information Sharing

We do not sell or share customer information with third parties for marketing or promotional purposes. We may share your information with third parties only for essential business operations, such as:

• Payment processors to facilitate secure transactions.

• Delivery services to fulfill rental orders.

• Business software providers to manage bookings and communication.

All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

5. Opting Out of Communications

Customers may opt out of receiving SMS or email communications from us at any time:

• To stop receiving SMS messages, reply with STOP. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. 

• To unsubscribe from emails, click the "Unsubscribe" link at the bottom of any email.

• Contact us directly at info@tpeventrentals.com or 252-375-4436 to request removal from our contact list.

6. Getting Help

If you need assistance with our SMS Communications, you can reply with HELP at any time. This will provide you with additional instructions on how to manage your messaging preferences or get in touch with our support team. You may also contact us through:

• Phone: 252-375-4436

• Email: info@tpeventrentals.com

• Website Contact Form: tpeventrentals.com

We take appropriate security measures to protect your data and ensure it is only used as outlined in this policy. 

If you have any questions about our privacy practices, please reach out to use using the contact details provided above.

7. Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. 

8. Message and Data Rates May Apply

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. 

9. Accessing and Updating Your Information

Customers can request access to or changes to their personal information by contacting us through:

• Phone: 252-375-4436

• Email: info@tpeventrentals.com

• Website Contact Form: tpeventrentals.com

Messages are recurring and message frequency varies. We take appropriate security measures to protect your data and ensure it is only used as outlined in this policy.

If you have any questions about our privacy practices, please reach out to us using the contact details provided above.